This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

• Monitors compliance with labor standards and staffing guidelines by all departments

• Monitors compliance with annually established room rate plan

• Monitors operating expense tracking system for all departments

• Administers approved incentive programs

• Conducts required meetings (ex. Daily Huddle, weekly staff, monthly Safety Meetings) to ensure interdepartmental communication and coordination of mutual goals

• Audits departmental procedures and performance.  Modifies procedures as needed. 

• Monitors rooms inventory and merchandising procedures. 

• Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

• Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

• Assures compliance with established Manager On Duty (M.O.D.) Program

• Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings 

• General Manager is responsible for the safeguarding of the company funds, including but not limited to making sure the daily cash deposits are rectified daily and deposited at approved back with back up at least weekly.  Completing regular reconciliation on the forms of payments to minimize losses and ensure compliance and reporting discrepancies are caught and rectified and/or reported to upper management in a timely manner

• General Manager is responsible for maintaining availability of the cash funds assigned on the hotel house bank contract and preparing monthly petty cash transmittal reports with supporting documentation to replenish funds.  This would be for Petty cash or GM Checking accounts where applicable.  The petty cash must include back up and sent to Regional for approval.  Petty cash forms should be used with details and stapled to receipts and kept for at least 1 year

• The General Manager is responsible for ensuring the proper cash handling procedures are followed at the front desk bank.  That shift change cash verification and sign offs are being performed and Front desk immediately notifies upper management of any cash discrepancy

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

• Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

• Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

• Attends Asset Management meetings

Guest Satisfaction/Public Relations:   

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

• Evaluates all guest complaints and ensures corrective action is taken by department heads

• Monitors guest responses, responding as needed; executes action plan to correct issues

• Hosts social events/receptions as required by the Brand and/or Baywood Hotels

• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

• Participates in the BEAR (Baywood Hotels’ Education And Reach Initiatives) activities and other company sponsored community service & fundraising events

Human Resources:  

Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

• Interviews, selects, onboards and counsels associates   

• Ensures that all new hires are given the proper onboarding experience; completes the I-9 on day one of employment for the new hire

• Ensures that staff is properly trained by their managers

• All progressive Discipline is conducted by the General Manager and another manager as a witness

• Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

• Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual

• Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook) 

• Champions and participates in the Associate Relations celebrations events

• Ensures that performance evaluations are being issued as required by corporate 

• Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives

• Champions the Associate Annual Survey; while maintaining ethical compliance

• Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

• Payroll processing and reconciliation; to include time edit sheets are included for all miss punches by the individual associate. Payroll processing is completed by the deadline.

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

• Attends annually a minimum of one advanced management training seminar

• Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology

• Attends franchise & Baywood mandated training courses as required 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures 

• Recommends other Baywood properties to our guests, when appropriate

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

• Additional duties may be added at any time at the discretion of management 

Education:

• Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Must possess and maintain a motor vehicle operator's license in good standing

• Brand General Manager certification preferred

Experience:

• Minimum of 1 year experience as a General Manager in a similar type & size hotel, or 

• 2 years management experience (of which 1 year is in hospitality)

• Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction

• Local market experience preferred

Additional Skills: 

• Ability to multitask

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (M3, PMS)  

• Ability to remain calm during stressful situations

• Ability to motivate and lead a team

• Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

• Proficient in Microsoft Office 

• Proficient in Google Apps for Work preferred

• Walking and Standing: 45 -55%

• Sitting: up to 50%

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs. infrequently

• Driving: Occasionally

• Traveling: Infrequently

Environmental Conditions: 

• Inside: Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Experience:

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping  experience.

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands: 

• Walking and Standing: Frequently (for entire shift).
  Must be able to carry 40 lbs. up to 25 feet.

• Walking and Standing: 100% 

• Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 15 lbs. regularly. 

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift). 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Summary

Assists in the performance of duties necessary to keep the physical structure of the hotel in good repair to include Guest Rooms, Meeting Space, Restaurant and all other areas of the hotel.

Job Duties

• Ensures observance of safety precautions.

• Performs inspection and reports discrepancies.

• Maintains pressure boilers, electrical equipment, lifting and power distribution.

• Performs minor fans and air-conditioning repairs.

• Performs minor electrical and mechanical repairs to equipment throughout the hotel.

• Performs rough carpentry work,  drywall and painting repairs.

• Performs routine plumbing repairs, including installation of toilet, sinks, and other hardware & fixtures, and laundry/kitchen equipment.

• Updates engineering log during assigned shift.

• Assists Chief Engineer in administration of an on-going preventive maintenance program for equipment and guest rooms.

• Assists in administration of special franchise maintenance programs. Reviews maintenance problems, complaints and work orders to prioritize and schedule work assignments.

• Coordinating with local health, safety, fire, and building inspectors to ensure compliance with all applicable codes and regulations.

• Performs preventive maintenance assignments on a scheduled basis as per brand specific standards.

• Services the hotel’s pool, including adjusting chemicals and cleaning filters.

• Completes maintenance logs and follows the tracking system.

• Maintains the building exterior if not serviced by a contractor (i.e., snow removal, lawn care, painting).

• Maintain pool as per Brand, Baywood and County requirements.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a Baywood Ambassador who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Educational/Vocational Preparation:  

• High school graduate or equivalent preferred; Technical school training in maintenance and related field preferred

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Physical Demands: 

• Requires ability to stand/walk the entire shift. 

• Requires ability to perform light to medium physical labor which includes: lifting, bending, reach, stretching, climbing (ladders), pushing, and pulling.

• Requires ability to communicate orally and in writing with maintenance/hotel staff/guests. 

• Requires ability to lift 50+ lbs frequently,

• Walking and Standing: 95%

• Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 30 lbs. regularly. 

• Must be able to lift 50 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping or laundry cart regularly.

• Sitting: 5%

• Bending, Stooping, Reaching: 90%  (throughout the entire shift). 

• Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

• Driving: 5%  (up to 25% if hotel has shuttle service)

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions (50%), but not necessarily from temperature changes.  

• Outside Labor is required (up to 50%)

Essential Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable maintenance forms and to communicate any problems and/or unusual conditions to management  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability in carpentry, routine plumbing, minor electrical work, minor mechanical repairs and safety precautions. 

• Ability to work with minimal or no supervision.